What areas do you serve?

Book’d Stays manages and supports vacation rentals primarily in East TN with a specific focus on properties in the Smoky Mountains. We choose markets where we have the local knowledge, professional relationships, and operational resources needed to maintain our standards.
Contact us with your property location to determine whether we currently serve your area.

Do you manage every property that contacts you?

No. We intentionally maintain a carefully selected portfolio.
Before accepting a property, we consider its location, condition, rental potential, owner goals, operational needs, and whether we believe we can provide meaningful value.
We work best with owners who are willing to invest in their property, consider our recommendations, and prioritize the overall guest experience. This helps ensure we’re the right fit for one another.
This allows us to protect the service level we promise our existing owners.

What types of properties do you manage?

We specialize in short-term vacation rentals and second homes in leisure and destination markets.
Our experience includes mountain homes, lake properties, family vacation homes, and properties designed for group travel and much more.

Can you help if my property is already managed by another company?

Yes. Many owners contact us because they are dissatisfied with communication, property care, revenue, guest experience, or the amount of attention their home is receiving.
We can review your current situation and help identify whether a different management approach may be beneficial.

Do you help with property design and improvements?

Yes. We help owners identify design, amenity, photography, layout, and guest-experience improvements that may help the property feel more competitive and intentional and we help make the vision come to life.
Recommendations are based on the home, market, target guest, owner budget, and likely value of the improvement.

How do you screen guests?

We use a combination of booking-platform information, guest verification, reservation review, clear rental expectations, and property-protection measures.
Because every situation is different, we discuss our guest-protection process in greater detail during the owner consultation.

How do you handle cleaning?

We coordinate with trusted professional cleaners who understand our standards and the needs of vacation rentals.
Cleaning teams are expected to communicate maintenance concerns, damage, missing supplies, and anything else that could affect the property or the next guest.

How do you handle maintenance?

We coordinate with reliable local maintenance professionals and communicate with owners regarding significant repairs, recurring concerns, and recommended improvements.
Our goal is to address issues promptly while keeping owners informed.

Will I still know what is happening at my property?

Yes. Clear owner communication is an important part of our management approach. We keep owners informed about property concerns, guest feedback, maintenance needs, performance, and recommended improvements.

Do you guarantee revenue or occupancy?

No responsible management company can guarantee a specific result.
Performance depends on location, seasonality, property condition, amenities, owner investment, market demand, pricing, guest capacity, and several outside factors.
We provide active strategy, oversight, and recommendations designed to help each property compete as effectively as possible.

How much do your services cost?

Management fees depend on the property, market, services required, and level of support.
We discuss pricing after learning more about the home and determining whether Book’d Stays is the right fit.

How do I get started?

Follow the button below to take a look at our calendar and schedule a conversation with us!