Based in the Smoky Mountains of East TN, Book'd Stays provides hands-on property management, thoughtful design, strategic pricing, and guest experiences built to protect and grow your investment. We intentionally maintain a smaller portfolio so your property never becomes just another listing in a sea of hundreds.
Owning a vacation rental should not leave you wondering what is happening inside your property.
Is it being cleaned properly? Is maintenance being handled?
Are guests being taken care of? Is the listing still competitive?
Is anyone regularly looking for ways to improve its performance?
At Book’d Stays, we stay closely connected to every property we manage. We communicate with our cleaners and maintenance teams,
follow guest feedback, monitor performance, identify recurring issues, and continually look for ways to strengthen the property.
You should never feel disconnected from one of your biggest assets.
Your Property Deserves More Than a Listing and a Cleaning Schedule
About Us
We’re a husband-and-wife team with a passion for short-term rentals.
As investors ourselves, we know the challenges that come with managing vacation homes.
That’s why we take a highly personalized, owner-focused approach,
helping to maximize revenue while creating seamless guest experiences.
Through hands-on care and smart, tech-driven strategies,
we make short-term rental ownership effortless, stress-free, and profitable.
Stephanie
Co-founder and Head of Design and Guest Experience
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As Co-Founder of Book’d Stays, Stephanie brings her passion for hospitality and her heart for helping others into every aspect of the business. With a background in bedside critical care nursing, she developed skills that seamlessly carry over into short-term rental management: quick problem-solving under pressure, clear and empathetic communication, and meticulous attention to detail that elevates every guest experience.
Stephanie has successfully managed her own properties remotely while also co-hosting in her local market, giving her firsthand insight into both the challenges and rewards of hosting. This experience inspired her to empower other hosts to succeed, leading her to co-found Ready, Set, Host, a business dedicated to helping new hosts confidently set up and manage properties from anywhere.
Her eye for interior design, paired with her husband’s hands-on expertise, allows them to create warm, welcoming spaces where guests feel at home. As a proud Airbnb Superhost, Stephanie prioritizes thoughtful communication and consistency, ensuring each guest stay is exceptional.
At the core of her work is a simple goal: to help fellow hosts unlock their property’s full potential while making the management process stress-free and rewarding.
James
Co-founder and Head of Revenue Management
As Co-Founder of Book’d Stays, James brings a powerful mix of revenue expertise, marketing strategy, and technical know-how to the business. With a background in engineering, he approaches property management with a detail-oriented, analytical mindset that ensures every decision is backed by data and precision. Specializing in revenue management, James helps properties reach their full earning potential through dynamic pricing, market analysis, and tailored marketing campaigns designed to attract the right guests and maximize profitability.
His background also fuels his natural problem-solving skills and hands-on approach to property operations. From overseeing renovations and maintenance to ensuring systems run smoothly, James combines technical expertise with practical execution, making sure every project is done right the first time. Whether coordinating with contractors or personally stepping in, he takes pride in keeping each property in peak condition.
James’s unique blend of analytical insight, engineering discipline, and operational know-how ensures properties not only meet revenue goals but also deliver an outstanding guest experience. His ultimate goal is to give hosts peace of mind, knowing their investments are well cared for, competitive in the market, and consistently profitable.
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What Sets Us Apart?
More Attention. Better Stays. Stronger Properties.
At Book'd Stays, we’re not just another property management company, we’re investors ourselves, so we understand exactly what it takes to run a successful short-term rental business. We treat every property as if it were our own, with a hands-on, personalized approach that prioritizes profitability, guest experience, and homeowner peace of mind. We’re not here just to collect a management fee, we’re here to help your property thrive while giving you the freedom to enjoy the rewards of short-term rental ownership without the stress.
We Know Your Property
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We do not manage from a distance. We know what is happening at your property, what the cleaner noticed, what maintenance is pending, what guests are saying, and where improvements may be needed.
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Our owners are never left wondering whether anyone is paying attention.
We Understand the Guest
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A successful vacation rental requires more than a clean house and an automated message.
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We think through the full guest experience, including how the listing is presented, what information guests receive before arrival, how they feel when they walk through the door, and how quickly their questions are handled during the stay.
We Improve What Matters
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We look beyond basic operations to identify changes that can improve the property’s appeal, functionality, reviews, and overall performance.
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Sometimes that means a full design refresh. Other times, it is better photography, stronger listing language, improved lighting, a missing amenity, or a more inviting outdoor space.
We Protect What You Have Built
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Your vacation rental is not only a guest experience. It is also a major financial asset.
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We use guest screening, clear rental expectations, property-protection measures, documentation, and attentive oversight to reduce unnecessary risk while still providing guests with a welcoming experience.
How We Operate
Complete Management, Tailored to Your Property
No two vacation rentals are exactly alike. Every property has its own market, target guest, operational needs, and opportunities for growth. That is why we do not force every home into the same management plan.
Our approach combines strategic pricing, listing optimization, guest communication, property care, design guidance, maintenance coordination, and direct owner support.
We actively monitor occupancy, nightly rates, market trends, booking patterns, and seasonal demand to help each property perform more effectively. We also manage the full guest experience, from reservation and verification through arrival, stay support, checkout, and review follow-up.
Behind the scenes, we stay closely connected to our cleaners, maintenance professionals, and vendors. We monitor supplies, follow up on property concerns, coordinate repairs, track recurring issues, and help ensure nothing important is repeatedly overlooked.
We also look beyond daily operations. Our design and optimization recommendations consider what photographs well, what guests value, how the property compares to nearby rentals, and which improvements may strengthen the overall experience.
Owners receive clear communication, performance updates, property feedback, pricing recommendations, and honest guidance about what may help the home improve.
No Two Properties Need the Exact Same Plan
During your consultation, we will review your property, current performance, goals, and areas of opportunity to determine the management structure that makes the most sense.
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Design Optimization
Guests make decisions quickly. The way a property looks, feels, photographs, and functions can have a direct impact on whether they choose your home over another one.
We help owners identify opportunities to make their properties feel more intentional, memorable, and competitive and then we help bring the vision to life.
Design and optimization services may include:
Property refresh recommendations
Furnishing and décor guidance
Room-layout improvements
Outdoor-space planning and lighting
Game-room concepts
Amenity recommendations
Color and material direction
Photography styling
Listing-photo preparation
Guest-experience improvements
Recommendations may range from small adjustments to full property transformations.
